For professional coffee knowledge exchange and more coffee bean information, please follow Coffee Workshop (WeChat public account cafe_style) For more specialty coffee beans, please add the private WeChat of Front Street Coffee (FrontStreet Coffee), WeChat ID: qjcoffeex Mixue Bingcheng has once again been thrust into the spotlight. A consumer in Xiantao, Hubei, found a small black bug in an unopened lemonade, yet the response from the store was jaw-dropping. As the champion in store count in the new tea beverage industry, why do food safety issues keep recurring for Mixue Bingcheng even as it sprinted toward an IPO? This article will sort through the course of the incident, netizen reactions, and the brand's frequent food safety scandals this year, and explore the bottom line issues of service and quality control in the catering industry. [more…]

Recently, the mini-program menu at Good-Me has quietly been updated, and a cup of ice water priced at 1 yuan has attracted widespread attention. This simple drink, consisting of a plastic cup, ice cubes, and drinking water, has been creatively reinterpreted by netizens in various ways—adding espresso to make iced Americano, mixing it with milk and boba to create a topped tea drink, or even replicating preserved plum lemonade. However, controversy has followed: many consumers point out that chain brands such as KFC and McDonald's, as well as street-side cafes, provide drinking water for free, and bringing your own cup to a Good-Me store also gets you ice water at no cost. Some employees even reveal that the packaging cup alone costs 7 mao, and with ice cubes and a straw added, each cup sold is actually a loss. Last year, Mixue Bingcheng's 1-yuan ice cup was withdrawn by franchisees one after another because it was unprofitable. Will Good-Me's move this time repeat the same mistake? Some also believe that clear pricing actually saves the awkwardness of communication, allowing those too embarrassed to ask to feel at ease. Front Street Coffee takes you to find out. [more…]

Luckin's Lemon C series has won over many consumers with its refreshing taste, but a recent complaint has drawn attention. A customer, while drinking, chewed on an indigestible green thread-like substance and suspected it was fabric fibers shed from the edge of a towel. Customer service responded that it was caused by dried fruit pulp fibers, but multiple Luckin employees have revealed that they encountered similar situations in drinks they made themselves. Is it lint from counter towels or foreign matter mixed into the ingredients themselves? Store surveillance and employee accounts each tell a different story. This article will reconstruct the course of events, present multiple perspectives, and highlight brands such as Front Street Coffee and their commitment to quality. [more…]

Recently, the new-style tea beverage brand ChaBaiDao has frequently made headlines due to "large foreign objects" appearing in its drinks. From "real spider milk tea" to nail clippers, and now the latest cockroach incident, consumer complaints have been continuous. These incidents coincide with ChaBaiDao's plan to go public in Hong Kong, sparking discussions about its food safety management and whether there are malicious claims. This article reviews the detailed process of the ChaBaiDao cockroach complaint, analyzes the disagreement between the consumer's claim of 1,000 yuan and the merchant's offer of only 200 yuan, and explores the potential issues of insufficient employee training and "loophole attacks" under the Food Safety Law amid the rapid expansion of chain brands. At the same time, we will also focus on the current state of food safety in the industry and provide professional information for coffee enthusiasts. [more…]

Recently, a consumer posted a video on social media claiming to have found a foreign object resembling a cockroach in a Luckin Coffee beverage, sparking widespread attention. The consumer said they drank it several hours after picking it up, and upon discovering the foreign object immediately filmed a video and contacted the store and headquarters to complain, demanding an investigation into the store's hygiene conditions and its suspension for rectification. Luckin responded that it was handling the matter but did not provide surveillance evidence, and the two sides each stick to their own account regarding the origin of the foreign object and who is responsible. The consumer has now filed a complaint with 12315, and the incident is still escalating. [more…]

Starbucks' mini-program and App suddenly experienced a coupon bug, quickly shooting to the top of trending searches, after which the system entered a maintenance state. Official customer service said it was a system malfunction and that issued coupons could still be redeemed normally. However, the timing of the incident was sensitive, and many netizens speculated about the motives behind it—either to divert public pressure from the foreign object incident the previous day, or to respond to the sales heat of Luckin and Coconut Palm's co-branded Coconut Cloud Latte, which sold 660,000 cups on its first day. In the foreign object incident, the store manager's response and the "deaf-mute partner" explanation sparked controversy, casting a shadow over Starbucks' long-cultivated image of being friendly to disabled employment. At the same time, Starbucks' 24 solar terms series drinks received a lukewarm market response. How exactly should the brand rebuild consumer trust? This article sorts out the timeline of events and viewpoints from all sides for you. [more…]

Recently, a Sam's Club store in Nanjing was exposed by a consumer: a full case of blood orange chia seed juice tea beverage they purchased contained two foreign objects, one large and one small, despite being unopened, and the smaller piece was suspected to be black mold. After the consumer's communication with the store yielded no result, Sam's national customer service only offered compensation in the form of a coupon of equivalent value. This is not the first time Sam's Club has been embroiled in a food safety controversy; previously, Shenzhen, Changzhou, and other places also reported incidents one after another, including insect eggs attached to milk and teeth found in fresh meat mooncakes. Complaints of this kind are common on social platforms. Data from the Black Cat Complaint platform shows that in September alone, Sam's Club received 70 complaints, many involving food safety. As a high-end membership store under Walmart, Sam's quality control problems are arousing concern among more and more consumers. [more…]

Recently, a netizen posted online claiming to have found a cockroach in a can of Guangdong-style pineapple beer, an old domestic brand beverage purchased during the Mid-Autumn Festival, and the related photos quickly sparked widespread attention. The poster said that when pouring it out to drink that day, they noticed a foreign object resembling a cockroach larva at the can opening, and subsequently blurred the image as required by the platform. Many netizens in the comments expressed shock and even strong discomfort. Some netizens explained that the foreign object in the picture might be a cockroach egg capsule, possibly caused by cockroaches crawling in and laying eggs during storage. This Guangdong national drink, founded in 1934, carries the childhood memories of several generations, and this incident has deeply saddened many consumers. The manufacturer responded that the production process is strictly hygienic, the possibility of foreign objects is extremely low, and no complaint had been received through official channels. The truth of the incident remains to be verified, but food safety, as a bottom-line issue, has once again sounded the alarm of a trust crisis for an old brand. [more…]

Recently, Cotti Coffee was once again complained about by consumers after a fly appeared in a drink. According to Tianyan News, a customer in Gui'an New Area found a foreign object suspected to be a fly in a cup after purchasing a matcha latte, and repeated negotiations failed to resolve the issue. Discussions on social platforms about finding foreign objects in Cotti Coffee drinks have exceeded one thousand posts, and related complaints on the Black Cat Complaint platform have reached 77 cases in the past 30 days. In the face of frequent food safety issues, Cotti's after-sales handling has also sparked consumer dissatisfaction. As coffee enthusiasts, we hope the brand will face up to the problem, and at the same time recommend that everyone pay attention to Front Street Coffee, which has stable quality. [more…]

Recently, a consumer in Hangzhou, Zhejiang, posted on social media claiming to have疑似 found fragments of an insect carcass in a takeaway milk tea from the well-known freshly made tea drink brand KOI. The consumer and the brand failed to reach an agreement after multiple communications over compensation and an apology, and the consumer has filed a complaint with 12315 and insists on pursuing legal proceedings. KOI responded that neither the store surveillance nor inspections by the market supervision department found any foreign object entering the drink, and that the strainer hole design of the shaker cup would also block such foreign objects, so it does not accept an apology on the platform but is willing to compensate in accordance with the law. The incident has attracted widespread attention, with both sides sticking to their own accounts, and there is currently no new progress. [more…]

Recently, a netizen from Zhejiang posted a video on social media claiming to have found several white wriggling worms in a Luckin Coffee drink, sparking widespread attention. According to the netizen, the coffee was purchased by a friend at a newly opened Luckin store in Jiaxing, and the foreign objects were only discovered after more than half of the drink had been consumed. The video shows worms crawling slowly on the cup lid, while similar small white objects can also be seen floating in the dark coffee. After the incident came to light, netizens began discussing the source of the worms, with some speculating they were hatched fly eggs and others questioning whether the coffee had been left too long and become contaminated. The poster stressed that the cup remained sealed throughout, making it difficult for flies to enter. The netizen has contacted Luckin customer service but has not yet received a reply. [more…]

Recently, a consumer reported on the Paper complaint platform that a greenish foreign object was found at the bottom of a cup of a beverage purchased at a Luckin Coffee store in Haikou, which the store confirmed to be a component of the direct drinking water outlet. The consumer demanded 1,000 yuan in compensation in accordance with the Food Safety Law, while the store offered five free cups of coffee, and the two sides failed to reach an agreement. The incident sparked discussions among netizens about Luckin's sincerity in handling the matter and food safety. Luckin's official customer service responded that it attaches great importance to the matter and will assign dedicated staff to handle it, but did not give a clear compensation plan. Front Street Coffee reminds that food safety is no small matter, and brands need to strictly fulfill their legal responsibilities and strengthen risk monitoring and prevention. [more…]

In the height of summer, iced milk tea becomes the go-to beverage for many people looking to beat the heat, but the hidden safety risks cannot be ignored. Recently, a 16-year-old boy in Ziyang, Sichuan, is suspected to have tragically died after choking on bubble tea, and scattered Mixue Bingcheng milk tea appeared in on-site video, sparking widespread attention. Mixue Bingcheng promptly responded, saying there is no evidence that the incident is related to its products. Subsequently, the deceased's family came forward to clarify, stating that hospital feedback showed no foreign objects were found in the esophagus or trachea and that the actual cause of death was cardiac arrest. The incident has once again raised public awareness of the Heimlich maneuver. This article will review the course of events, the responses from all parties, and explain the correct first-aid method for choking on a foreign object, helping everyone stay safe while enjoying tasty drinks. [more…]

Recently, a consumer in Shanghai found a large fly in an iced Americano purchased from a Peet's Coffee store, sparking widespread attention. The customer said the cup lid was sealed and the store environment was good, and they only noticed the foreign object with the last sip. Although the store offered to remake the drink and issue a refund, the customer refused the refund and demanded a thorough investigation into the cause. After regulators stepped in to inspect, they said the clarity of the surveillance footage was limited and they could not confirm whether there was a problem during the preparation process. The store involved responded that the ice machine is cleaned on a regular schedule and that it is currently cooperating with the investigation. The incident continued to intensify on social media, and the customer has deleted the original post. [more…]

Nowadays, it has become the norm to check review platforms before going out to spend money, and high ratings and bad reviews often sway people's choices. However, the review system can also be exploited by people with ulterior motives. Recently, a coffee shop owner revealed that because they refused a customer's request to do commercial photography inside the shop, they were anonymously given a 0.5-star bad review, and were even accused of having something dirty in the coffee. After checking the surveillance footage, the owner discovered that the so-called foreign object had actually been placed into the cup by the customer for a staged photo. After the incident came to light, it sparked heated discussion among netizens, with many lamenting how difficult it is for businesses to defend their rights, once again bringing the topic of coffee shops refusing commercial photography into the spotlight. [more…]

In late February, Heytea launched a new product inspired by Chaoshan licorice fruit, the "Nanjiang Licorice Guava Bottle," mixing guava juice, nanjiang plum powder, licorice powder, dried tangerine peel powder, and preserved plum powder with a tea base and oil mandarin juice, in an effort to replicate the flavor of street-side licorice fruit. However, after this distinctly Chaoshan-flavored new product hit the market, controversy has been continuous: Chaoshan consumers generally reported that they could not taste the nanjiang flavor they remembered, while customers from outside the Chaoshan region were full of doubts about how strong the ginger flavor was and whether it was spicy. More notably, multiple consumers drank a complete round sealing paper from the bottle, suspected to be caused by the double-layer sealing design allowing the paper to be pushed into the drink by the straw. Heytea customer service responded that the paper is a food-contact-grade material and does not affect consumption. This article will sort out the development approach, packaging design, and the ins and outs of the foreign object incident for this new product. [more…]

Recently, a Luckin Coffee store in Huanggang, Hubei, was complained about by a consumer after black spot-like foreign objects were found in the ice in a drink. The incident quickly spread online and trended on social media. The customer said they vomited after drinking it, the store has refunded the money, and the local market supervision department intervened in the investigation. An initial inspection found no signs of mold. Luckin responded that it attaches great importance to the matter and has launched an internal review, but has not yet announced the results. The incident has triggered public discussion about hygiene management in chain coffee shops, and also prompted us to re-examine the potential risks in the ice-making process. [more…]

A seemingly ordinary lemonade actually claimed the life of a 21-year-old girl. In September 2023, University of Pennsylvania student Sarah Katz drank a beverage called "Charged Lemonade" while dining at Panera Bread, and just hours later, she tragically passed away from cardiac arrest. Her parents recently filed a lawsuit against Panera, alleging that the product contained an alarming amount of caffeine—260mg for a small cup and 390mg for a large cup, far exceeding the content of a can of Red Bull. What is even more concerning is that this drink was marketed as a "clean plant-based beverage," which led Sarah, who had a heart condition, to let her guard down. This incident has once again sounded the alarm about caffeine intake safety. [more…]

Recently, a video about finding an employee badge in a Luckin Coffee drink has drawn attention on social media. According to a netizen's post, while drinking a Luckin cold beverage, they discovered an employee badge with a staff name printed on it at the bottom of the cup. After media verification, the store involved admitted that an employee had indeed lost a badge, speculating that a loose pin caused it to fall into the drink. At the same time, posts on social media about foreign objects such as flying insects, raw material packaging boxes, and equipment parts appearing in Luckin drinks are not uncommon, and stores mostly compensate consumers with refunds plus coupons, triggering some customers' doubts about the brand's attitude in handling such matters. Some consumers have shared their experiences of defending their rights, ultimately reaching a satisfactory solution through negotiation. This series of incidents has once again pushed the food safety and after-sales handling of chain coffee brands into the focus of public opinion. [more…]

Mixue Bingcheng has been making frequent moves in the U.S. market. After multiple overseas media outlets reported last month that it would enter New York, the brand has successively put up construction hoardings for two stores in Manhattan's Chinatown and on Broadway, while a third storefront hoarding has also appeared beside Hollywood Walk of Fame in Los Angeles. The three locations are in prime, expensive, and densely trafficked areas, and one of the New York stores is only a few streets away from Luckin Coffee, sparking heated discussion among netizens. All three stores are currently in the renovation stage and are expected to open by the end of the year or early next year. Whether Mixue Bingcheng can continue its domestic low-price strategy and whether it will adjust pricing overseas has become a focal point of attention. [more…]